I held off writing a review until I gave Shazam support ample time to respond to me directly to see if the app could be salvaged, but after two weeks of back-and-forth (they go days between responding to emails) I’ve decided to leave my thoughts.
I don't have much to say about the application other than it does not work. It sits in the menu bar and says its running, but it does not recognize music being played on the computer or from an outside source.
Shazam support asked me to test my internal microphone. I did and it works. I mentioned to them that I tested the microphone with both Facetime and Skype and had no issues. They responded by asking me to shut down the computer because Skype may have been interfering with Shazam’s ability to use the microphone. Never mind that I had not used Skype for more than a year prior to this test and that Shazam was not working before the test.
Another disappointment is there is no way to sync with an existing account to have all my tagged songs appear. I've found this as a fault with the iPhone and iPad editions as well. There's no harmonious support between devices. Sometimes I'll tag a song, but want to come back and decide if I want to buy it later. This is important if I'm tagging the song from a movie and may only be enjoying the song based on my reaction to the scene in which it's being used. With no sync between devices, if I tag that song using my iPad, but want to listen to that tagged song later and only have my phone, I'm out of luck.
I’m running Shazam on a 2012 Macbook Air so I don’t belive it should be a case of older hardware, but support hasn’t responded since last week so I’m giving up. I would like to say something positive about the app and the only thing I can think to say is that because it sits in the menu bar it’s out of the way. Still doesn't work though. One star.